Privacy Policy Alignment
These terms define what data 3dm collects during account opening; our Privacy Policy explains how we store and protect it. No conflict—they work together.
LEGAL REFERENCE
Terms & Conditions That Protect Your Account
When you open an account on 3dm, you agree to the terms that keep your funds safe, ensure fair play across all games and live tables, and define...
Account security protocolsWithdrawal & deposit rulesDispute resolution processFair play commitmentPayment verification steps
Policy Scope and Jurisdiction
These terms apply to your use of 3dm across web and mobile, including all lobby games, live casino tables, and sportsbook access where local law permits. By opening an account, you confirm you are of legal age and reside in a supported region. 3dm operates the platform, processes payments through JazzCash, Easypaisa, SadaPay and Raast in Pakistan, and holds all rights to
game content, studio partnerships and intellectual property. Disputes are resolved through our support team first; escalation follows the framework outlined in the dispute section below. You may not reverse deposits, claim unauthorized account access retroactively, or dispute a withdrawal after it clears your payment method.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY ASSISTANCE
How to Reach Us About These Terms
Questions about our terms or how they apply to your account are answered by our support team during operating hours. Contact us via the channels below and we'll clarify any clause, explain how a rule affects your account, or help resolve a dispute tied to these terms.
Team online
Live Chat Support
Available through your account dashboard during business hours. Our team answers term-related questions, walks through policy clauses, and logs disputes for investigation and resolution.
Email Support
Send detailed questions or formal dispute notices to our legal team. We respond within 48 hours with policy clarification, account review, or next steps for resolution.
In-App Help Centre
Browse our searchable help articles covering account rules, payment policies, withdrawal timelines and dispute procedures. Updated weekly with new term clarifications.
CREDIBILITY SIGNALS
Why These Terms Exist and Hold
Our terms reflect real operating practices: we actually process withdrawals within stated timelines, verify accounts against documented identity steps, and track all deposits to prevent fraud. Every payment method listed—JazzCash, Easypaisa, SadaPay...
Live Payment Integration
JazzCash, Easypaisa, SadaPay and Raast are connected to our backend. Our terms define exact settlement windows because we see when your deposit clears and when your withdrawal processes.
Account Verification Anchor
Identity and address checks are documented steps we perform before withdrawals. Terms specify this because we actually run these checks and can reference them in disputes.
Transaction Logging
Every bet, deposit, withdrawal and bonus credit is timestamped in your account history. Our dispute terms reference these logs as evidence, which means they're real records we maintain.
Withdrawal Timeline Accuracy
Our terms state 24–48 hour processing windows because that matches our actual infrastructure. We don't claim faster timelines than our settlement agreements with payment partners allow.
Game Fairness Reporting
Live table streams and slot RNG are certified against studio standards. Our terms promise fair play because the underlying games are audited by the studios we partner with.
Dispute Resolution Track Record
Our support team escalates unresolved disputes to a dedicated review process. The terms define this because we've built the actual workflow that handles these escalations.
CONSISTENCY ACROSS POLICIES
How These Terms Align With Other 3dm Policies
Our Terms & Conditions work alongside other published policies on 3dm—Privacy, Payment, Responsible Play and Cookie Notice—so every rule across the platform is coherent. You won't find conflicting withdrawal timelines in one...
Payment Policy Details
Deposit and withdrawal procedures are detailed in our Payment Policy. These terms reference payment rules; Payment Policy operationalizes them with exact timelines.
Bonus and Promo Scope
Any bonus or promotional offer you see in-app is subject to these terms plus specific promo terms published at the time of offer. No bonus overrides these core rules.
Cookie and Tracking Consent
Our Cookie Notice explains tracking pixels and analytics. These terms don't repeat it; they simply require you to accept cookies to use the platform.
Dispute Process Consistency
Our Customer Support Charter and these terms describe the same dispute workflow. You'll get consistent messaging on how complaints are handled across all channels.
Game Content Rights
These terms define your right to play games but not own them. Our studio partnerships and licensing docs back this up; no contradiction across policies.
Account Closure and Restrictions
If we close your account, these terms and our Fair Play policy both apply. No conflict—both reference the same rule set for when and why accounts are restricted.
Core Commitments Behind These Terms
Our terms aren't generic boilerplate—they reflect specific promises we make to you. We commit to processing your withdrawals within stated windows, verifying your account fairly, treating...
Withdrawal Guarantee
We commit to process verified withdrawals within 24–48 hours on working days. This isn't a best-effort claim—it's a timeline we've built our backend around and can reference in disputes.
Fair Play Promise
Every slot, table game and live stream operates under the same game rules for all players. Studios certify RNG fairness; we publish this commitment in terms so you know it's binding.
Account Verification Clarity
We explain exactly what documents we need and why. Terms define these verification steps upfront so you're not surprised when we ask for proof of identity or address before withdrawals.
Dispute Transparency
If something goes wrong, our terms outline the exact steps we take to investigate: log review, player statement, studio records. You know how we'll handle your complaint before you file it.
Payment Security Standard
All deposits and withdrawals on JazzCash, Easypaisa, SadaPay and Raast are encrypted end-to-end. Terms require this level of security and reference our payment infrastructure standards.
Account Closure Right
You can close your account at any time through your dashboard. Terms detail how we handle remaining funds, bonus credits and ongoing bets if you request closure during active play.
Frequently Asked About Our Terms & Conditions
Yes. Opening a 3dm account means you've read and agreed to these terms. If you don't agree to a clause, you can close your account before making a deposit. Our support team can clarify any term before you commit, and you can change your mind risk-free within the first session.
We'll notify you via email and in-app notification at least 14 days before any material change takes effect. You can accept the new terms or request account closure with your balance refunded. We won't change payment timelines or dispute procedures retroactively—only forward-facing rules change.
Deposits cannot be reversed once your account receives them. Withdrawals cannot be reversed after they leave our system to your payment method. If you spot an error, contact support immediately—we'll investigate if a transaction was unauthorized or duplicated and escalate to your payment provider if needed.
We pull your transaction log from our database and compare it against your account statement. If there's a mismatch, we investigate: was a bet processed twice? Did a withdrawal fail but look pending? Our support team documents findings and corrects balances within 48 hours if an error is confirmed.
Account closure is permanent deletion of your 3dm account and forfeiture of unused balance. We process closures within 7 days. Account closure is a temporary restriction you request if you need a break; this is covered in our separate Fair Play policy, not these core terms.
Contact our support team immediately via live chat or email. We'll review your recent activity, verify your identity, and reset your password. If unauthorized bets were placed, we'll flag the account pending investigation and escalate to our security team. Report this quickly to maximize your protection.
No. Your current balance and active bets are governed by the terms in effect when you placed them. We can only apply new terms to bets and deposits made after the change takes effect. This protects you from surprise rule changes mid-session.