Account Terms
Whether you read this page or our signup terms, the rules for identity verification, deposit timing and account closure remain identical. No hidden versions.
LEGAL REFERENCE
Our Legal Terms Shape Your Account
3dm operates under clear terms that protect your account, secure your deposits through JazzCash, Easypaisa, SadaPay and Raast, and guarantee transparent withdrawal processes. Every transaction on your account...
Account VerificationPayment SecurityWithdrawal ClarityDispute Resolution
Terms That Govern Your Play
Your 3dm account operates under terms designed for Pakistan regions where local law permits. We require identity verification at signup and before your first withdrawal to comply with anti-money-laundering standards. Deposits via JazzCash, Easypaisa, SadaPay and Raast are processed through partner banks that verify transaction details before funds reach your account. Withdrawals reverse the same route—funds clear back to your registered payment
method within 24–48 hours after account verification. We maintain a record of every transaction tied to your account, and any dispute is handled by our support team with full transaction logs. Account closure is permanent; dormant accounts after 12 months may incur inactivity fees per our terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
GET HELP FAST
Policy Questions & Account Support
Team online
Live Chat
Open the chat widget inside your account during peak hours (9 AM–11 PM PKT). Our team answers policy questions, account flags and withdrawal delays in real time without redirects.
Email Verification
Send account or legal queries to [email protected] with your registered email and account ID. Policy clarifications receive responses within 24 hours; dispute escalations get senior review within 72 hours.
In-Account Help
Navigate to Settings > Legal & Security inside your account to view your transaction history, verify document status and download copies of our full terms in English.
CREDIBILITY SIGNALS
How We Build Legal Confidence
Transparent Terms
Our full legal document is written in clear en-PK English, not legal jargon. Every term covering deposits, withdrawals, account closure and dispute handling is visible in Settings before you fund your account.
Verified Payments
JazzCash, Easypaisa, SadaPay and Raast deposits are processed through regulated Pakistani banking partners. Each deposit is logged on your account statement with the exact time, amount and confirmation number from your bank.
Identity Verification
We verify your CNIC (or passport) before your first withdrawal to prevent account takeover and comply with local anti-fraud rules. Verification typically clears within 2 hours during business days.
Dispute Logs
Every transaction dispute is documented with full chat history, bank statements and account activity. We resolve claims against clear evidence, not guesswork, and always communicate our decision to your registered email.
Account Security
Your account password is hashed server-side; we never store it in plain text. Two-factor authentication is available in Settings for optional extra protection on withdrawals over 50,000 PKR.
Withdrawal Guarantees
Every withdrawal request is processed in the order received. If funds do not arrive within 48 hours, we investigate your bank's settlement status at no cost and provide proof of our payment instruction to your bank.
CONSISTENCY ACROSS PAGES
How Our Legal Pages Align
Payment Rules
JazzCash, Easypaisa, SadaPay and Raast processing steps are documented the same way in our Terms, our Support FAQ and your account Settings. One rule set across the platform.
Withdrawal Policy
Withdrawal verification, processing time and settlement routes are described consistently on this page, in the Payments section and in your transaction history. No contradictions.
Dispute Process
Our approach to transaction disputes is stated here, repeated in the Support area and followed identically for every claim. Consistency builds trust.
Data Retention
How long we keep your account records and transaction logs is the same on this legal page and in our privacy addendum. Both documents reference the same retention periods.
Contact Paths
The email, chat and in-app help channels listed here match the Support page. All three routes use the same backend ticket system for tracking.
Language Support
All legal pages are available in en-PK. If you request a translation of these terms into Urdu, we provide one that matches this English version exactly.
What Defines Our Legal Approach
Pakistan-First Design
Every term is written for Pakistan users. We reference JazzCash, Easypaisa, SadaPay and Raast by name, not generic 'digital wallets.' Our legal framework reflects local banking timelines and CNIC requirements.
Plain-Language Terms
No fine print jargon. Our account rules are written in straightforward en-PK so you understand what happens when you deposit, play and withdraw without needing a lawyer.
Real Verification
We actually verify your identity—not just collect data. Your CNIC is checked against official records, and the process takes 2 hours on average, not days of guessing.
Live Support
Our legal and support team is available during peak play hours (9 AM–11 PM PKT) to answer policy questions directly. You do not wait for canned responses or callback promises.
Transparent Fees
Any inactivity fee, withdrawal charge or account-closure rule is disclosed upfront in your account Settings. We do not surprise you with hidden costs after you fund your account.
Dispute Evidence
When you challenge a transaction, we provide you with the full blockchain of evidence—bank confirmation, timestamp, IP log and account activity—so you can see exactly why we ruled the way we did.
Legal Questions Answered
We accept CNIC (Computerized National Identity Card) or passport. Upload a clear photo of both sides via your account Settings. Our system automatically checks the document against official records. Verification typically completes within 2 hours during business hours.
JazzCash and Easypaisa deposits are instant—funds arrive in your 3dm account within seconds of confirmation from your bank. SadaPay and Raast transfers typically clear within 5–15 minutes. Your account statement shows the exact time and confirmation number for every deposit.
Yes. Winnings are real money on your account and can be withdrawn in full. We do not cap your payout relative to deposit size. However, withdrawals above 500,000 PKR may require additional source-of-funds verification per anti-money-laundering rules, but this does not block your withdrawal—it just adds verification time.
Account closure is permanent. If you have an active balance when you close, we refund it to your registered payment method (JazzCash, Easypaisa, SadaPay or Raast) within 24 hours. Once closed, the account cannot be reopened. You must create a new account and re-verify your identity if you want to play again.
We pull the full transaction log showing when we sent your withdrawal to your bank and the confirmation code from their system. We then contact your bank directly to confirm settlement. You receive written proof of our payment instruction. If your bank failed to deliver it, we escalate with them on your behalf.
Your password is hashed server-side and never stored in plain text. All login and payment data travels over encrypted HTTPS. Optional two-factor authentication is available in Settings for withdrawals over 50,000 PKR. We do not share your account data with third parties outside of payment processors and identity-verification partners.
Accounts inactive for 12 months may incur a monthly inactivity fee of 500 PKR per our terms. This fee is deducted from your account balance if funds are available. You can reactivate your account at any time by logging in and playing—the inactivity fee timer resets. Full details are in your account Settings under Fees.